The Services comprise a platform that provides you with retailer virtual storefronts from which you can select goods for picking, packing by IPAO Online Store Assistant (“Picker”) and IPAO Online Store Delivery Crew (“Rider”) to your location or, if available, for you to pick up in-store. When you use the Services, you authorize the purchase and delivery of those products from the outlets you select. IPAO Online Store will obtain a credit card authorization for your credit card on file with us to cover the cost of the goods you have purchased from the outlets and any separate delivery fees, and your card will be charged for the goods purchased by you and any applicable fees.
2. Nonexclusive License
3. Account Information
To access certain parts of the Site, App or Services, you will be required to sign-up for an account with IPAO Online Store (“Account”) and select a user name ("User Name"), (“Email”) and password ("Password"). You will be asked to provide a Password upon registration, this Password must be kept confidential and must not be disclosed or shared with anyone. You will be responsible for any purchases and activities that are submitted under this Password. You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. IPAO Online Store shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information. Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right to refuse, suspend or terminate registration of individual and corporate member immediately at our discretion.
4. Orders, Pricing & Payments
Please find out if IPAO Online Store delivers to your area, IPAO Online Store will only process and accept orders within our delivery coverage.
b. Product Information, Pricing and Payment IPAO Online Store endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, pricing or typographical errors may occur from time to time and we do not guarantee that the pricing, images, product description, or other product or promotional information provided will be accurate, reliable, current, error-free, updated, or complete. You agree that IPAO Online Store shall not be liable for any errors in the pricing and product or promotional information listed on our Site, App or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services. If a product offered by IPAO Online Store itself is not as described, your sole remedy is to return it in unused condition. If the actual price of any item ordered by you is higher than that reflected on the Site, App or through our Services, IPAO Online Store will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise IPAO Online Store to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. The final price will be the price on the day the goods are picked for collection / delivery. Where the actual price of any product is dependent on its weight (“Weighed Item”), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery. All product prices are shown in Malaysia Ringgit (MYR) and are inclusive of Goods and Services Tax. Prices of products may change from time to time and any promotional discounts or offers may also be withdrawn at any time without notice. In the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
c. Payment for all orders shall be made in Malaysia Ringgit (MYR). We accept payment for orders by Cash, MasterCard and Visa only. IPAO Online Store is unable to accept paper checks, food stamps, or third-party coupons. By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address. IPAO Online Store will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, IPAO Online Store reserves the right to collect funds for any uncollected transactions owed to it. If you fail to pay any fees or charges when due or if a redelivery or restocking fee is imposed, IPAO Online Store may charge such amount directly to the credit card identified in your Customer Account Information and IPAO Online Store may suspend or terminate your access to IPAO Online Store services. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that IPAO Online Store may incur in its efforts to collect any unpaid balances from you. Your right to use the IPAO Online Store services is subject to limits established by IPAO Online Store and/or by your credit card issuer.
5. Delivery/Order Amendment
IPAO Online Store will only deliver your order to the front door at the stated delivery address. In an event where IPAO Online Store has been notified to leave your order on your doorstep, IPAO Online Store delivery address/contact details made between submission of order and delivery date, customers are to update IPAO Online Store at least an hours prior to delivery. No amendment to an order is allowed once order is processed. To add items, kindly create a second order prior to delivery and inform us via email here. All amendments if agreed to surcharge or cancellation of deliveries must be confirmed via a reply through email.
6. Order Cancellation
The Customer may cancel the order up to the point in time via email before IPAO Online Store process the order. After which, there would be a cancellation charge of RM 9 imposed for each order cancelled. No cancellation charges will be imposed if customer provides us with the cancellation or amendment details at least one (1) day prior to the agreed delivery timing.
7. Promotions, Voucher Codes and other Privileges and Programmes
We have made every reasonable effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right, at our sole discretion, to discontinue any product at any time. Any offer for any product or Services made on this Site is void when it is prohibited by law. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
9. Exchange, Return and Refunds
Should there be discrepancies in items received, kindly send us an email here or reach us at our hotline, 05-311 9363. All issues must be reported within three (3) working days of receiving the Products. Refunds for Product purchased under promotional offer will be based on the terms of the promotional price. Any special requests from customers for refunds and exchanges may require physical visit to IPAO Online Store, after agreed and arranged between customers and IPAO Online Store Regrettably, gift items are non-exchangeable. This applies to hampers and all items purchased for a third party's consumption. Discrepancies will be dealt in the following manner: a. If any Product proves to have been delivered in a damaged/defective condition or wrong items delivered, we can exchange the Products/refund Please contact Customer Service. b. If additional/wrong or damaged Products are delivered, IPAO Online Store reserves rights to collect the Products from customer. c. If items are wrongly or short delivered by mistake, IPAO Online Store reserves the rights to refund difference or supply the correct/short delivered item. Please contact Customer Service. d. If item is damaged, IPAO Online Store reserves the rights to request for photo evidence. To request exchange item, please bring the products to the outlet from where you placed your order. When you exchange the product, you must also bring the original receipt, original packaging, tags, labels, accessories and complimentary gifts that come with it. Exchanged products must be in the condition you received them and in the original box and/or packaging. If you are not satisfied with your purchase, within 7 days from the purchase date, we will fully refund the cost of your order. To request for a refund, please bring the products to the outlet from where you placed your order. When you return the product to us, you must also bring the original receipt, original packaging, tags, labels, accessories and complimentary gifts that come with it. Returned products must be in the condition you received them and in the original box and/or packaging. Our Customer Service will issue Credit Voucher with the same amount as the item exchanged or Customer Service will exchange the item with the same item as per Customer’s request. Customer can then shop as usual. Customer Service reserves the right to reject the items that are not under Refund Policy. The items will be returned to Customer and exchange request is void.
10. Third Party Links
Third-party links on our Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please ensure that you review the third-party's policies and practices and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
11. Intellectual Property
The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site, the App and all Content shall vest in and remain with IPAO Online Store and its licensors. Consent is granted to view, electronically copy, and print in hard copy portions of the Site for the sole purpose of placing an order with IPAO Online Store for your use. You may not modify, reproduce, copy or distribute any of the content on IPAO Online Store for commercial purposes without our prior consent. You acknowledge that IPAO Online Store and/or third-party content providers remain the owners of such material (collectively "content") and that you do not acquire any of those ownership rights by downloading copyrighted material. IPAO Online Store reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from IPAO Online Store.
12. User Comments, Feedback And Other Submissions
13. Errors, Inaccuracies And Omissions Occasionally there may be information on our Site, in the Services and/or Content that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Site, Services, Content or on any related website is inaccurate at any time without prior notice to you. We undertake no obligation to update, amend or clarify information in the Site, Services, Content or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site, Services, Content or on any related website should be taken to indicate that all information in the Site, Services, Content or on any related website has been modified or updated.
14. Disclaimer Of Warranties; Limitation Of Liability
IPAO Online Store do not guarantee, represent or warrant that your use of our Site, Services and/or Content will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of our Site, Services and/or Content will be accurate or reliable. You agree that from time to time we may remove our Site, Services and/or Content for indefinite periods of time or cancel our Site, Services and/or Content at any time, without notice to you. Your use of, or inability to use, our Site, Services and/or Content is at your own risk. This site and all information contained herein is provided on a "as is" without any implied or express warranty including of any implied warranty as to title, quality, merchantability, fitness for purpose, or non-infringement. Before acting on the information found on IPAO Online Store website, you may wish to confirm the facts that are important to your decision making. Product information on our website may be different from information on the products for a variety of reasons including such things as merchants’ updates and changes. IPAO Online Store reserves the right to change or update information on any product on IPAO Online Store at any time without prior notice. IPAO Online Store will not be held responsible for any damages or loss of Products after delivery. The Customer shall not use the Product in any manner and/or for any purpose for which they are unsuited for and shall be responsible for using all necessary skill and care in handling and using the Product. The Customer expressly agrees that IPAO Online Store assumes no obligation or liability for any advice or information given with the Products and IPAO Online Store assumes no responsibility for any inaccuracy or misstatement of any such information. The Customer assumes all risks connected with the use and storage of the Product.
15. Security & Privacy
16. Suspension and Termination
17. Modification of Terms of Usage
IPAO Online Store reserves the right to revise these Terms and Conditions of Usage at any time by updating this posting. Your continued use of the Site constitutes your agreement to comply with such revisions, so you should visit this page from time to time. Certain provisions of these Terms and Conditions of Usage may be superseded by expressly designated legal notices or terms on particular pages of the Site or in separate written agreements between JIPAO Online Store and you.
You agree to indemnify and hold IPAO Online Store and its parent companies, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Site, violation of these Terms and Conditions of Usage, or the infringement by you, or any other user of your member name, of any intellectual property or other right of any person or entity.
19. Applicable Laws
IPAO Online Store operates the Site from its office in Ipoh, Malaysia and makes no representations that materials in the Site are appropriate or available for use in other locations. Access to the Site from any territory where the content is illegal is prohibited. If you choose to access the Site from other locations, you do so at your own risk and are solely responsible for compliance with any and all applicable laws, rules and regulations. The display of the Site alone does not subject IPAO Online Store to any specific jurisdiction. You may not use or export any of the Site materials in violation of Malaysian export laws and regulations. Any claim related to the use of the Site or to the Site materials shall be governed by, construed and enforced in accordance with the Malaysian laws as applied to agreements made and to be performed entirely therein. Any action brought to in connection with the Site or Site content shall be brought in the courts with jurisdiction in Malaysia.
20. OUR COMMITMENT
21. TYPES OF INFORMATION COLLECTED
We collect information when you:
- use our services;
- browse our website;
- engage with us through social media; or
- access our website through a mobile device;
a. Traffic Data Collected
We automatically track and collect the following information when you visit our Site: (i) IP address; (ii) domain server; (iii) type of computer or handheld device; (iv) type of web browser; (v) mobile identification number; and (vi) telecommunications carrier (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on our Site.
b. Personal Information Collected
In order for you to make an order, we may require or request that you provide us with information that personally identifies you. Personal Information may include: (i) Contact Data (such as your name, mailing and e-mail addresses); (ii) Financial Data (such as your account number); and (iii) Demographic Data (such as your postcode, age, income, hobbies or affiliations). ). If you communicate with us by e-mail, any information provided in such communication may be collected as Personal Information or Demographic Data, or a combination of both Personal Information and Demographic Data.
c. Automatic Information Collected
This information includes your browser type, IP address, and the pages you visit. This information is collected for analysis and evaluation in order for us to improve our website, our mobile applications, and the products and services which we provide. This information will not be used in association with your personal information. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses the Site. "Cookies" are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide features to you. A number of companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalized experience at our Site if we cannot recognize you, we want you to be aware that these tools exist. When you are using your handheld device, we are able to identify you by your mobile identification number, a unique identifier that is assigned to your handheld device by your telecommunications carrier. Your mobile identification number enables us to recognize your handheld device and provide personalized features to you.
d. Information from Other Sources
To improve the personalization of our services on the Site (for example, providing subject specific content or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from other sources so that we can correct our records and deliver your next communication more easily.
22. USES OF PERSONAL INFORMATION COLLECTED
We may use the information we collect for various purposes, including to:
- Provide the IPAO Online Store service to you, improve the quality of the service, and develop new products and services;
- Allow your Shop Assistant (which means those that shop for and/or deliver the order for you, including our retail partner and their employees/agents where applicable or our third-party providers) to choose your items at a retailer site, deliver your items to you, and/or call or text you with any updates or issues;
- Charge you for the purchase and delivery costs through one or more payment processing partners;
- Offer you customized content (including advertising, coupons, and promotions);
- Understand how users interact with our service as a whole in order to test new features or changes in our features, and improve the services for everyone;
- Provide customer service, respond to your communications and requests, and contact you about your use of IPAO Online Store (Note: You can opt-out of receiving promotional communications from IPAO Online Store by using the settings on the Account Info page).
23. SHARING OF INFORMATION
IPAO Online Store is a platform that presents you with retailer virtual storefronts from which you can select goods for picking, packing and delivery by individual Shop Assistant(s) to your location or, if available, for you to pick up in-store. In order to make this work, we need to share information about you and your order with the other parties who help enable the service as follows:
- IPAO Online Store Assistant
IPAO Online Store Assistant and authorized consultants and/or contractors may have access to user information, but only if necessary in the normal course of IPAO Online Store business. In order to allow you to use our services at multiple participating retailers, we will store past delivery information to create a “profile” so that such information does not need to be entered each time you make: (a) a subsequent purchase from a participating merchant that you have previously purchased from; or (b) a purchase from a participating merchant that you have not purchased from before.
- Participating Retailers and Third-Party Service Providers
We engage with participating retailers and other companies and individuals to perform functions using our technologies and services and/or on our behalf. Examples include hosting our website, fulfilling orders, delivering packages, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if IPAO Online Store, or substantially all of its assets, were acquired, user information would be one of the assets that are transferred.
- Lawful Disclosure
We reserve the right to disclose your information as required by law and when we believe that disclosure is necessary to protect our rights or to protect the rights, property, or safety of our employees, contractors or customers, our users, or others and/or to comply with a judicial proceeding, court order, or legal process served on our website
- With Your Consent
Except as noted above, we will contact you when your personal information is shared with third parties or used for a purpose incompatible with the purpose(s) for which it was originally collected, and you will be able to opt out to prevent the sharing of this information.
- Enable purchase of alcohol
When you buy alcohol using IPAO Online Store we may be required by law to share certain information with the retailer who makes the sale. This information could include, among other things, the names and addresses of the purchaser and recipient, state ID information, the quantity, brand, price, proof, and volume of alcohol purchased, and a recipient signature.
As we continue to develop our business, we might sell or buy sites, companies or assets. In such transactions, Traffic Data and Personal Information generally is one of the transferred business assets. Also, in the event that IPAO Online Store, or substantially all of its assets are acquired, Traffic Data and Personal Information will, of course, be one of the transferred assets. We will, without specific or further notice to you, release your Traffic Data and Personal Information when we believe such disclosure is appropriate to: (a) comply with law or a court order or other legal process; (b) protect the rights, property or safety of IPAO Online Store, the Site, our users or others; or (c) enforce our Terms and Conditions of Usage.
We have included security measures on the Site to protect against the loss, misuse and alteration of the information within device. Be sure to sign off when finished using a shared computer or one that is otherwise our control that you provide to us. It is important to protect against unauthorized access to your password and to your computer or handheld accessible to third parties. Be sure to log off and turn off any handheld devices when they are not in use or under your control.
25. LOST OR STOLEN INFORMATION
You must promptly notify us if your user name or password is lost, stolen or used without permission. In such an event, we will cancel that user name or password and update our records accordingly.
26. LINKS TO OTHER SITES
The Site may from time to time contain links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites.